Learn how a private health insurance company uses analytics to deliver exceptional service to its employees and members.
Rising costs are the biggest challenge for private health insurance companies. Insurance companies need to enhance their existing analytics capabilities and help employees unlock more actionable insights to improve collaboration with healthcare providers and deliver high-quality, affordable services to their members.
The case study describes how a private health insurance company set out to enhance its analytics strategy, solution development, and delivery model by working with Genpact. The aim was to improve customer engagement, increase the quality of medical care while reducing costs, better negotiate reimbursement contracts, and spend money more wisely.
Genpact used an agile analytics approach and worked together with the insurer to develop replicable solutions and make sure the new solutions were of the highest possible quality and developed at speed. In just 11 months, we developed 6 analytics solutions. Different business functions can use these solutions to generate their own actionable business insight.
Download the case study to learn how our new solutions increased efficiency across our client’s operations unlocking $75 million in potential cost saving opportunities, better member targeting to reveal revenue opportunities of $55 million, reduced data-collection processes from months to days and the ability to proactively support members at a high risk of contracting COVID-19.
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